Log Book Servicing is a proactive approach to car maintenance where regular inspections and small fixes keep your vehicle running smoothly and efficiently to prevent small problems turning into major damage and issues which could otherwise be very costly to repair.
Every passenger car (and most commercials vehicles) should be issued with a “Log Book” by the manufacturer, which lays out the specified timing and agenda for your regular log book services. You should keep your log book in your glove box for reference and recording any details, but Bens Auto Repairs and Service Centre can also refer to our database to get the required information if you've misplaced your book.
You may be tempted to delay your next log book service because your car is probably still driveable and it may not have reached BOTH the time and distance measures. While you obviously need to find availability in your budget and schedule, don't delay too long because wear and tear on the car will increase exponentially and could lead to damage which is many times more expensive than the log book service would have been.
Every car is different and the agenda for each service changes according to the schedule, which is why each vehicle is issued with a log book.
Here are some examples of what can be included:
For a qualified Log Book Service at a competitive price, contact us at Bens Auto Repairs and Service Centre or book online. Bens Auto Repairs and Service Centre are conveniently located at 171 March Street and service customers in Orange and the surrounding areas.
What is a Log Book Service?
A log book service is a service schedule set by the manufacture of your vehicle.
Why do I need a log book service?
Yes you need a log book service to maintain the warranty on your vehicle.
What happens if I miss a Service?
If you happen to miss a service we suggest booking your vehicle in at the earliest convenience and we can catch the log book back up to date for you.
Do you have Loan cars and how much do they cost?
No, we dont have a loan vehicle, but we can drop you off at work or home.
Will I lose my New Car Warranty if I don't go back to the dealer?
No. As long as you take your vehicle to a reputable mechanic, who services your vehicle according to the log book, you will not lose your new car warranty. Manufacturers are not allowed to force you to take the vehicle back to them for servicing, although they imply it keeps your vehicle warranty intact. Having your vehicle serviced by an independent workshop like Bens Auto Repairs and Service Centre not only saves you money, but the whole process is more convenient without affecting your new car warranty at all. We have more information on this for you in our article. Please click here.
I have lost my Log Book, do I need it?
A log book is not needed, but can be advantageous when selling your vehicle, as it shows the seller the vehicle has been serviced regularly. We do however keep a record of the work we perform on your vehicle in our computer system.
Do you provide Digital reports for the work you have done?
You will receive a printed invoice detailing the work carried out on your vehicle.
Do you provide Digital reports of what's wrong with my car?
You will receive a printed invoice detailing any issues we find with your vehicle
How long will the service take?
A service generally takes between 1-3 hours.
How much will my service cost?
The cost of a service varies from vehicle to vehicle. If you would like to know a rough idea as to what a service will cost, please contact our staff, who can discuss this with you.
How can I pay for my Service?
We accept Cash, Cheque, Eftpos/Credit Card.
When are you Open?
Our trading hours are:-
Are you open on weekends?
No, we are closed on weekends.
What is the earliest time I can bring my car in?
We open at 8am, but if you need to drop your vehicle off earlier, we do have a key drop on our front gate. Simply park you car on the street near our workshop, put your keys in the key drop tube on the front gate and call and leave a message on our answering machine to let us know you dropped the car off early.
Can I drop off my car after hours?
Yes, you can drop off after hours. Simply park you car on the street near our workshop, put your keys in the key drop tube on the front gate and call and leave a message on our answering machine to let us know you dropped the car off.
Is there a secure key drop off box after hours?
Yes, we have a key drop tube on our front gate for early or after hours drop offs of your vehicle.
Can I collect my car after hours?
Yes, if pre-arranged with us, we can accommodate after hours collections of your vehicle.
Can you pick up my car from home?
Yes, if pre-arranged we can collect your vehicle from your house, carry out the required work and then return the vehicle to your house.
Can you drop me home when I deliver my car for servicing or repair?
Yes, we certainly can drop you home.
What happens if something is not right after my car service?
If you find there is something not right after the service, please call us or drop into the workshop to discuss your concerns with our staff. We take great pride in our work, but if something doesn't seem quite right then just let us know. We are happy to sort out any problems you might have. Plus you have the added assurance of our REPCO Nationwide Warranty if you find yourself out of town.
Will you give me reminders when my next sercive is due?
We place a sticker in the top right hand corner of your windscreen to remind you when your next service is due on your vehicle.
Can my car be serviced at the same time it is being repaired?
Yes, we can certianly carry out any repairs to your vehicle at the same time we service it.
How do I book my car in for a service?
How often should I really service my car?
This varies depending on how much you drive your vehicle. If you dont drive far each year, once a year would be recommended. If you drive your vehicle reguarly we would suggest every 5,000 - 10,000 kms travelled, or you can refer to your vehicles log book for the recommended service schedule for your vehicle.
I don't drive much, do I still need a service?
We would recommend doing a basic oil and oil filter change once every 12 months on vehicles that aren't driven very much.
Can you fix other things while my car is being service?
Yes, we certainly can fix and repair other issues at the same time we service your vehicle.
Can you wash my car?
No sorry. Due to water restrictions this isn't something we can offer our customers. We do have 2 fabulous car washes in town though.
Do you use good quality oils and parts?
Yes, we use good quality oils and parts from reputable suppliers.
Do you check my brakes during a service?
Yes, brakes are always checked during a service.
The team at Bens Auto Repairs and Service Centre are committed to excellence. As a Repco Authorised Service Centre we provide high quality customer service and superior workmanship, ensuring our customers receive the very best in automotive care.
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It covers quality Repco parts and labour and is honoured at any Repco Authorised Service centre in Australia*.
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